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TicketForce Frequently Asked Questions

Having trouble making a purchase or finding an event? Have a question about buying tickets online? Look here first -- and find answers to our most commonly asked questions. Can't find it? Just click here to email customer service and we'll get you an answer quickly!

  1. Is it safe to buy online?
  2. Is your site a secure site?
  3. What do you do with my personal information you collect?
  4. Is it safe to store my credit card information at this site?
  5. What does Will Call mean?
  6. What is the Venue where I pick up tickets?
  7. Why are tickets not refundable?
  8. What is Print@Home? Why is it not available on all events?
  9. How is General Admission different from Reserved Seating?
  10. How does online seat selection work?
  11. Why are some events only General Admission?
  12. Where else can I buy tickets?
  13. What is Gold Circle or Artist Circle?
  14. What happens if I forget my password?
  15. Must I subscribe to emails in order to buy a ticket?
  16. How safe is it to have my tickets mailed to me?
  17. Why are fees added onto the price of the ticket?
  18. What is a convenience fee and how is it set?
  19. What is an order processing fee and how is it set?
  20. How do TicketForce fees compare to other ticketing sites?
  21. Are the charges the same whether I order by phone or online?
  22. What are the TicketForce charge by phone hours?
  23. Is your charge by phone answered by a person or a machine?
  24. Can I pick up my tickets at the TicketForce office?

 

  1. Is it safe to buy online?
    As long as the site is secured by a reputable company that verifies that the information traveling over the Internet is protected, it is probably safer to buy online than over the phone. Look for the VeriSign symbol whenever you shop online, and double check that the site starts with https once you are at a page where you are entering payment information. The letter s indicates a secure site, where information is broken up into tiny packets protected by a secure code (encrypted). This code is not put back together again until it reaches the destination securely.  BACK TO TOP >
     
  2. Is your site a secure site?
    Yes. TicketForce is secured by VeriSign. You'll see the symbol on the ticketing start page (tickets.ticketforce.com) and on the payment pages. You may click on this symbol to verify the status of our certificate with VeriSign at any time. VeriSign is the leader in Internet security and scrutiny is very tight. BACK TO TOP >
     
  3. What do you do with my personal information you collect?
    We collect only what we need to process your order and contact you in the event of any event changes or cancellations. Your name, address, email address, and a daytime phone are required for these purposes. We protect your personal information carefully and never sell your information to any other companies. The promoter of the event you purchase tickets for is given your information in order to contact you if necessary. However, no payment information is ever provided to the promoter.  BACK TO TOP >
  4. Is it safe to store my credit card information at this site?
    Yes. Because the site is secure and the data is stored securely, your information is protected. The last 4 digits of your credit card are all that appear on screen for our Call Center representatives if you have elected to keep your credit card information.  BACK TO TOP >
     
  5. What does "Will Call" mean?
    Will Call is an alternative to mailing tickets. It simply means that you will pick up your tickets an hour or so before the event at the location (venue) where the event will be held. Most Box Offices have one or more Will Call windows and will have your tickets waiting. You will need to show your ID to prevent your tickets from being mistakenly picked up by someone else.  BACK TO TOP >
     
  6. What is the "Venue" where I pick up tickets?
    The venue is the theater, stadium, amphitheater, or any building where an event is held. Most Will Call windows are clearly marked near the front entrance.  BACK TO TOP >
     
  7. Why are tickets not refundable?
    Event promoters rely on pre-sales to determine pay for the concert or event long before it takes place. There are many costs associated with live events that many of us are not aware of, including equipment, large teams of people, rehearsals, recordings, travel expenses, etc. Were tickets refundable, it would make it impossible to guarantee payment for these real costs, and the events would not make it to your city. Most tickets can be resold or given away if you are unable to use them.  BACK TO TOP >
     
  8. What is Print@Home? Why is it not available on all events?
    Print@Home allows you to purchase a ticket online and then print out a bar-coded ticket for admission right from your home computer. An email is sent to the address you enter when purchasing and a link is included that brings you to the ticket. It is also stored at My Account on the TicketForce web site. Your Print@Home ticket will be scanned for a single entrance at the event, and prevents duplicate attempts to enter on the same ticket.

    Print@Home is not available on all events because it requires the venue or promoter to secure the scanning equipment, a cost which some may not be able to justify. It is, however, becoming more common and you should see an increase in its use in the months ahead.  BACK TO TOP >
     
  9. How is General Admission different from Reserved Seating?
    General Admission seating does not guarantee you an exact seat, but rather just admission to your event. You will need to select your seating upon arrival, meaning that it is best to arrive early for best seat selection. There are sometimes several General Admission sections to choose from such as Gold Circle, Main, or Balcony. Seating within each section is still selected upon arrival.  BACK TO TOP >
     
  10. How does online seat selection work?
    Once you select your event, you have the opportunity on Reserved Seating events to select your exact seat. (Note: Should you wish, you may select QuickPick, which will select the best available seats for you.) To select your exact seat takes only a few simple steps. Once you have selected your event and clicked on Buy Tickets:
    1. Look for the Seat Map under the Select Your Own Seats heading.
    2. Hold your mouse over the section you would like to sit in. The number of seats available in that section will appear. If there are sufficient tickets available, click the mouse on your selected section.
    3. A new page will appear with a graph showing each seat in your section. (There may also be a photo showing the view from your section). Simply select the seat(s) you prefer with a click of the mouse, placing the seats on hold, indicated with a check mark.
    4. When you are done selecting your seats, click on Reserve Selected Seats at the bottom of the seating graph.
    5. A new page will show your ticket selection, with complete and detailed pricing for your review. Check all dates, event details, and seating selections carefully and then click on either Checkout or Continue Shopping, should you wish to purchase more tickets.  BACK TO TOP >
  11. Why are some events only General Admission?
    Some venues holding events are not equipped for reserved seating, which requires numbering seats and careful planning. Outdoor festival or amphitheater seating also does not normally allow for reserved seating.  BACK TO TOP >

  12. Where else can I buy tickets?
    Besides online shopping, you may purchase tickets and get event information at the TicketForce Call Center, at 877-840-0457.

    Some events may have tickets at outlets. You may select the Outlets button at the top of the page to search for availability in your area. We recommend calling first to check for availability and hours. Outlets may not carry every type of ticket, so please check carefully before traveling.  BACK TO TOP >

  13. What is Gold Circle or Artist Circle?
    These are terms for a designated priority seating area in a General Admission event. These sections are closer to the stage and are limited in quantity. BACK TO TOP >

  14. What happens if I forget my password?
    First, select the option to have your password hint sent to your email address. If you still cannot remember, email Customer Service and we will reset your password and send to you.  BACK TO TOP >

  15. Must I subscribe to emails in order to buy a ticket?
    No. Subscribing is done separately (Click here to sign up now). You may be contacted after purchasing a ticket to request that you subscribe but will not be added without your permission.  BACK TO TOP >

  16. How safe is it to have my tickets mailed to me?

    Tickets are mailed First Class, USPS, in plain white envelopes to the address you enter when purchasing. The mail is metered for best deliverability. The United States Post Office does not take responsibility for lost or damaged first class mail. They state about First Class Mail delivery:

    + Estimated delivery time is one to three days. 

    + Estimated delivery time begins on the date postmarked. 

    + Not a guaranteed service (no refunds). Delivery by a specific date at a specific time is not available. 

    + Mailing standards are based on distance

    Most tickets are delivered by the Post Office with no problems. You can assist the delivery by carefully entering and reviewing the address information when you purchase. Additional shipping options may be available for some events, including priority mail or UPS shipping, both of which may be tracked and are guaranteed.  BACK TO TOP >

  17. Why are fees added onto the price of the ticket?
    The base price of the ticket covers only the cost of admittance to the event. It does not include:

    + Printing of tickets

    + Ticket distribution (online, charge by phone, outlets)

    + Processing your ticket order

    + Tracking and inventory control, assuring your ticket will be valid and not oversold

    + Box Office services

    + Will Call delivery

    + Postage, envelopes, and other delivery costs

    + Call Center personnel and customer service on your order

    + A secure web site, credit card processing, merchant fees

    Ticket fees bring your ticket to you and cover these costs.  BACK TO TOP >

  18. What is a convenience fee and how is it set?
    A Convenience fee is normally added to any ticket not purchased at the Box Office or venue. It is considered a Convenience fee because it allows you to purchase a ticket without driving or waiting in line, and in many cases, your tickets are delivered to your home.

    Convenience fees are most often set by the ticketing agency and the promoter or venue.  BACK TO TOP >

  19. What is an order processing fee and how is it set?
    Order processing fees are set by the ticketing agency and cover the basic costs of making tickets available online and charge by phone. At TicketForce, our order processing fee is $3.65 per order (not per ticket), and is the lowest anywhere. Our competitors have order fees from $4.00 and higher. BACK TO TOP >

  20. How do TicketForce fees compare to other ticketing sites?
    Ours are simply among the lowest in the ticketing business. We work hard to keep them that way and low fees are often a drawing factor for promoters wishing to use our services. Our fees are between 12% - 15%, where our competitors are often at 20% or even up to 35%! Let your favorite venue or promoter know that low fees matter to you.  BACK TO TOP >

  21. Are the charges the same whether I order by phone or online?
    No. The order fee for a Call Center order is slightly higher than the online fee.  BACK TO TOP >

  22. What are the TicketForce charge by phone hours?
    Our Call Center is based in Arizona and follows Pacific Standard Time between April and October (during Daylight Savings Time) and Mountain Standard time between October and April. 
    Hours are: 8am - 4pm, Monday through Thursday, 8am - 2pm Fridays  BACK TO TOP >

  23. Is your charge by phone answered by a person or a machine?
    We staff our Charge by Phone center with friendly, trained customer service representatives who are there to not only sell you the best tickets, but answer your questions. Other agencies may be open 24 hours a day, but operate only with an automated system. If you call during business hours and all representatives are busy, you will be placed in a call queue and your call will be answered in the order it was received, usually within 2-3 minutes.  BACK TO TOP >

  24. Can I pick up my tickets at the TicketForce office?
    No. Our offices are not open to the public. This would require completely different staffing and facilities and would cause a rise in our costs and fees. BACK TO TOP >

 

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